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I Could Be Wrong

I Could Be Wrong It seems I’m not the only one. Today we have a lot of great examples from others experienced in the art of customer service. Michelle: I can’t say how refreshing it is to hear someone say “It’s always my problem; even if I didn’t cause the problem”. So often when seeking help the attitude of the […]

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Could I Be Wrong?

Could I Be Wrong? Reading Eric Lippert’s blog is always entertaining and instructional. Today I was reading and came across his posting titled, “Maybe there’s something wrong with the universe, but probably not.” His point, often we assume software problems come from the other guy, not issues we have created ourselves. One comment to the blog pretty much sums it […]