How to Build an All-Star Team of Employees Today’s question comes from a busy entrepreneur and small business owner: What do you look for when you’re building an all-star team of employees? Do you seek out those who fit into your company culture, focus on skill sets, or look for enthusiasm? (Or maybe all of the above!) We’re a small...

When Does Marketing Meet Customer Service? Today’s question comes from a busy professional: When does marketing meet customer service? If your marketing and customer service strategies do not meet somewhere, your customers will fall through the gap. Having an understanding of how these two departments come together for the customer experience is critical to delighting your customer throughout their relationship...

This is the last installment of a 3-Part article regarding a question from a busy SQA Huddle Lead professional: How can we create more accurate estimates in an Agile space? With all our analysts as beginner, in an Agile space, I don’t believe they have been exposed to any concept of “resource estimation” or “test execution rate”, and therefore providing...

This is the second installment of a 3-Part article regarding a question from a busy SQA Huddle Lead professional: How can we create more accurate estimates in an Agile space? With all our analysts as beginner, in an Agile space, I don’t believe they have been exposed to any concept of “resource estimation” or “test execution rate”, and therefore providing...

Part 1 Today’s question comes from a busy SQA Huddle Lead professional: How can we create more accurate estimates in an Agile space? With all our analysts as beginner, in an Agile space, I don’t believe they have been exposed to any concept of “resource estimation” or “test execution rate”, and therefore providing a good baseline of “how many TCs...

Today’s question comes from a busy professional: Life circumstances, interests, financial obligations, and the job market can all create the need to change careers multiple times throughout your life. What advice can you offer people who need or want to change careers? This could include tips on going back to school, leveraging your network in a new industry, writing a...

Today’s question comes from a busy professional: I’m looking for advice on how to say no to your boss without actually using the word “no.” Often we are asked to work over the weekend, stay late at night or attend an event that conflicts with a personal event like a concert or a wedding. How do we say no to...